Scope
This policy applies to digital products, consultations and agency services purchased from Aasman Digitals. A written project agreement or booking confirmation may set out additional terms for a specific service. Any mandatory rights under applicable law remain unaffected.
Digital product purchases
Digital product purchases, including Meta Ads Studio, are final once purchased. We do not offer refunds or cancellations for a change of mind, non-use, accidental purchase or a decision not to use the product, subject to remedies required by applicable law. Please review the product description, technical requirements, licence terms and any required third-party subscriptions before paying.
Digital products are supplied electronically through an email containing a download link. No physical product is shipped. If you purchase a plan that includes a review call, the digital-product portion remains subject to these terms and the call is subject to the booking terms disclosed with that plan.
Missing delivery or technical problems
If a download email is missing, a link is inaccessible, a file is damaged or the product materially differs from its description, email contact@aasmandigitals.com with your order reference and a description of the issue. Check your spam folder and the email address entered at checkout first.
We will investigate and, where appropriate, help restore access, resend the download link or supply a corrected file. A final-sale policy does not remove any remedy available to you under applicable law if the product cannot be supplied as agreed.
Failed payments and duplicate charges
A bank debit does not by itself confirm a successful purchase. We verify the payment status with the payment gateway before providing paid access. If your bank shows a debit while checkout reports failure, do not immediately repeat the payment; contact us with the payment reference so the status can be checked.
Failed-payment reversals are handled by the payment gateway and banking partners under their applicable processes and regulatory timelines. They are separate from a change-of-mind refund. If two successful payments are confirmed for the same purchase, contact us so we can investigate the duplicate and arrange the appropriate correction.
Agency-service cancellations
To request cancellation of an agency project or ongoing service, email contact@aasmandigitals.com with your project or invoice reference. Notice periods, milestone payments and any cancellation charges are governed by the written proposal, statement of work or service agreement accepted for that engagement.
Cancellation does not automatically reverse charges for work already completed or third-party expenses already approved and incurred. We will review the agreed scope and payment terms with you before confirming any remaining balance or eligible refund. If we cannot provide an agreed service, we will discuss an appropriate remedy consistent with the agreement and applicable law.
Consultations and review calls
Requests to cancel or reschedule a consultation or review call should be sent to contact@aasmandigitals.com before the scheduled session. The booking confirmation or relevant product page sets out any booking deadline, rescheduling rules and eligibility for cancellation. Purchasing a bundled call does not create a separate right to return digital files already purchased.
Eligible refunds and processing
Where a refund is approved or required by law, we will confirm the amount and payment reference by email and process it through the original payment method where supported. We do not require you to provide a card PIN, CVV, password or one-time password to receive a refund.
After a normal Razorpay refund is initiated, it can take 7-10 business days to appear in the original bank account or card balance, depending on the payment method and bank. Failed-payment reversals may follow a different timetable. Contact us with the refund reference if the credit has not appeared within the timeframe communicated for your transaction.
Contact and your rights
For cancellation requests, delivery problems, duplicate charges or refund questions, email contact@aasmandigitals.com. Include the purchase email address, order or invoice reference, payment date and a short explanation. Please do not send full card details or sensitive account credentials.
Nothing in this policy limits a refund, reversal, replacement, cancellation right or other remedy that cannot lawfully be excluded. Updates to this policy apply prospectively and do not remove rights attached to an earlier purchase or signed agreement.